The Facilities Maintenance Division manages and maintains a diverse portfolio of city-owned properties. The Division consists of over 100 quality staff members including engineers, superintendents, pipefitters, electricians, mechanical and electrical technicians, and carpenters. Our staff provides around-the-clock construction, repair, and maintenance of city facilities, fire stations, libraries, etc. We also provide custodial staff and building security services for public buildings. Facilities Maintenance strives to improve operations and reduce expenditures by embracing preventative maintenance and proactive measures that will reduce reactive work.

The Archibus office provides a sustainable system that assists in our business processes along with providing accurate data to senior staff in order to make managerial decisions. We are effectively managing over 60,000 work orders that are routed through the Archibus system which consists of building information, maintenance costs, and problem types that are associated with over 200 buildings. Overall our goal is to be in alignment with our Department’s mission to maintain our data efficiently, provide an effective resource, and red carpet customer service to our system users.

If you are a City employee and would like to place a work order, please contact your Service Request Liaison or email the Archibus Office. 

Are you a City employee with questions about the Return to Work? Check out our FAQ page.

Contact the DGS Facilities Maintenance Division

King Bennett

Acting Chief

Department of General Services

200 N. Holliday St., Room 700

Baltimore, MD 21202

Phone: (410) 396-3711