

The Office of Performance Management (OPM) is part of the DGS Administration division comprising three sections: Business Process Improvement (BPI) and Data Governance, Information Systems Management and Technology (ISMT), and Change Management (CM) and Project Management (PM). The division uses data analytics and business process automation, user-centered design, and strategic pipeline partnerships to improve operational efficiency at the Department of General Services (DGS).
SMART Goals
Key Initiatives
1. Developing and managing a multi-year talent pipeline with research and academic institutions, non-profit organizations, and startup businesses.
2. Establishing Python as the lingua franca in the City government and as part of our work ecosystem for government process improvement.